Direct Email Settings

[alyssabreanne]

I am trying to set up the Direct Email settings. I was able to figure out the Indirect (thanks to this forum, by the way!), but whn I tested out sending emails from my Patient Portal account, it says "This office has not setup a Direct Email Account..."

But most of the boxes are grayed out and I cannot input information there. Ideas? This is as much as I am able to enter (with our email whited out for security reason).

Thanks!

Attachments:

[friscoeyeassociates]

The direct email client is set up through Crystal, and is something you have to pay for. You may need to contact their customer service in order to activate this portion of the software... Also note that direct email is not typically for direct email with patients, it is intended to be a secure way to transfer medical information about patients to another provider... basically it is a HIPAA approved secure way to transfer private data. We have direct email set up through CPM and have never used it. This will probably be a feature that will become more useful down the road once more providers are forced into EHR and Meaningful Use compliance. As of now it is of minimal value in my honest opinion.

The Inderect set up uses a typical email address that is utilized for sending patients their portal information.

[Kraig]

DIRECT EMAIL.pdf (433.37 KB)