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Post by juliei on Apr 6, 2017 16:26:17 GMT -6
Is there a way to default the patient portal to not display any files unless the files are specifically labeled to be viewable online? Right now, it looks like it defaults to displaying any uploaded files and I have to delete any files that I do not wish the patient to view.
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Post by KizerOpt on Apr 10, 2017 11:04:29 GMT -6
What are you uploading that you don't want the patient to see? We use the portal for patient access, so we don't upload anything unless it is specifically for viewing.
Karen
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Post by erica on Apr 10, 2017 13:01:42 GMT -6
When you add a file to the patient's files section, there are two options:
Add File and Upload and Add Patient's File
If you click Add File and Upload, the file will be uploaded to the portal and added to Files.
Add Patient's File will only add to Files.
Maybe somebody is choosing to upload and add?
You can always manage the files that the patient is allowed to see by going to Patient->Files->Online Portal (Add/Remove Files). Any files that are listed will be accessible when the patient logs onto their portal.
Click Add/Remove to manage these files.
I hope this helps!
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Post by friscoeyeassociates on Apr 10, 2017 16:17:48 GMT -6
Not to intentionally add fuel to the fire without having any suggestions for improvement regarding the specific topic listed above, but I think that issue is a consequence of the web portal not being developed into a fully flushed out and useful tool for patients within Crystal. It has been mentioned on the forum before that the portal needs to be updated and improved, if for no other reason than for just aesthetic ones!? It looks like a web format from the mid 90's. To be honest, it just looks bad. Beyond looks though, it also does not offer the kind of utility many other EHR's do with their portals. For instance, with many EHR's a lot of data is automatically synced with the portal. Billing Info and Receipts, Encounter summaries automatically organized and automatically uploaded, patient access to prescriptions etc.... I know there are some technical hurdles to get over to improve that system, and I would imagine it would involve improving infrastructure on the back end and possibly even hiring more web based developers, but that is an investment Abeo eventually needs to make if their core product, Crystal, is going to stay innovative and competitive. I love the core software itself and its customization abilities, but there has to be a way to make its record customization and various other unique features more cohesive with web applications. The life cycles of web applications just do not last that long, and the Crystal Portal has been in its current state for many years now.. When patient's access our portal, and see the prehistoric format and functionality, most of them at the very least have to stop and think "Hey, Frisco Eye, 1994 called and they want their website back"... Anyways, I will get off the soap box, but I am just sayin'...It could be better  |
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Post by erica on Apr 11, 2017 9:21:08 GMT -6
I agree that the patient portal is a bit...nostalgic...looking BUT it's compliant with color vision/poor vision etc. I'm sure that there are technical terms and points that we had to follow to make it compliant that I'm not listing, but that is the quick rundown.
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Post by friscoeyeassociates on Apr 13, 2017 18:29:18 GMT -6
I don't want to sound intentionally argumentative, but the compliance issues should not be holding you guys back from improving the user interface and experience online for patients. Again, in my opinion (and thats all it is, just an opinion), it is just an investment that Crystal has neglected to make. I am usually one to come to Crystal's defense on the forum, but in my estimation the portal was a feature that these government programs started require from accredited EHR developers, and this was the most basic and cost effective solution meeting that requirement. At the beginning, I'm sure it made sense, because there were likely not a large percentage of users who even used the portal, so why make a significant investment to improve a feature that only a small percentage of users would benefit from? I see that logic, even up to just a couple years ago. However, as time has progressed over the last few years and more and more eye care professionals have taken large portions of their business online (Scheduling, Ordering Contacts etc...). Now patients are used to having access to our office via our web channels in ways they have not been able to in years past. For this reason I personally think its time to improve that area so as to not continue to lag behind competitors in a major way. I also think the "likes" on my last comment in this thread, albeit only a few, still represent more feedback than I usually see for suggestions I post (and from some of the other really active people on the forum). That is an indication to me that quite a few people would appreciate a refresh of the portal.. In closing I will attach a side by side of Revolution EHR's Portal vs Ours... I understand there are fundamental differences in the 2 software's and their capabilities, but I see Revolution at most of these vision conferences competing with you head on, and in this one particular area they are winning by a long shot... Anyways, this is all meant to be constructive!   |
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Cluny
Junior Member
Posts: 87 
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Post by Cluny on Apr 22, 2017 11:55:24 GMT -6
The Medical Records Report by default uploads the PDF version of the exam record of the day, this cannot be pared down or automated in any other way.
I would love to have a report that uploaded only a summary tab from the medical record, not the entire record. When I log into my PCP's portal I can't see the note the PCP makes "ie Cluny is mentally unstable" - all I get is "Med list" and I know I am unstable based on the meds I take.
As it stands, with the entire exam record being uploaded, our patients can view every detail ("why did the tech refract to axis 119 and the doc finalized it at axis 121?")
I know that I can manually create a summary printout. I know I can manually upload files. When I have 4 ODs working 6 days a week, I would have to hire someone just to print the new summary, scan it, and upload it manually.
This should be a priority for Crystal for this reason as well as all those pointed out by friscoeyeassociates above.
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Post by blueyedoc on Oct 26, 2018 11:08:52 GMT -6
Agree! The Pt Portal is a point of contact which represents our offices to our patients/customers and either builds value in our brand...or doesn't. IMO in it's current state the portal does not add value. In fact, we're even contemplating NOT using it until look/feel/features/benefits change.
Anywhere the pt comes into contact with our brand should be of extreme concern for all of us, especially now as competitive threats continue to increase from all directions.
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Post by twinlakesvision on Nov 1, 2018 15:27:27 GMT -6
I agree with friscoeyeassociates and blueyedoc's points. We do not currently use the portal because I don't want people to associate our office with old technology and see us as being out of date. Would be nice to have something that looks more current.
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Post by erica on Nov 1, 2018 16:03:14 GMT -6
The patient portal has gone through an aesthetic/functional update. To see the patient portal, go to Admin->Website and click the URL under System Online Documents Here is a tutorial, if needed: Patient Portal - CompleteI think it looks better, we will be further improving the look/feel/functionality of the portal. |
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Post by KizerOpt on Nov 2, 2018 8:05:48 GMT -6
Agree! The Pt Portal is a point of contact which represents our offices to our patients/customers and either builds value in our brand...or doesn't. IMO in it's current state the portal does not add value. In fact, we're even contemplating NOT using it until look/feel/features/benefits change. hmm, it seems to be what we've all said all along about the invoices from CPM...… Karen |
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