fec
New Member
Posts: 18
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Post by fec on Dec 14, 2015 7:47:44 GMT -6
What's the best way of getting patient signatures into Crystal? Let's say for HiPAA, ABNs etc
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jake
New Member
Posts: 43
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Post by jake on Dec 15, 2015 11:28:04 GMT -6
Best way or simplest way?
What we do it have multiple laminated signature cards that we have the patient sign with a dry erase marker, then scan in the signature to their file.
You can set up a signature pad for Crystal, but I havent done that.
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Post by friscoeyeassociates on Dec 16, 2015 14:26:08 GMT -6
We use the TOPAZ signature pad. Only one model integrates with Crystal, so Make sure you get the correct one. The model is igGem 5.7; model T-LBK57GC-BHSB. Directions for set up can be found here www.crystalpm.com/topaz.htmWe use this for Notice of Privacy Practices (HIPAA) as well as demographic verification. You can set it up so that Crystal automatically documents the date of last signature and a copy of the signature is stored in the files section of CPM
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Post by KizerOpt on Dec 17, 2015 8:34:49 GMT -6
We have laminated our HIPAA, Pt Hx/Demographics and Office Policy Forms. We use blue Sharpie ultra fine point markers to sign them and scan them in. 91% alcohol cleans them up like magic!
Karen
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Post by Brittany on Jan 13, 2016 14:56:39 GMT -6
We have laminated our HIPAA, Pt Hx/Demographics and Office Policy Forms. We use blue Sharpie ultra fine point markers to sign them and scan them in. 91% alcohol cleans them up like magic! Karen We laminated our HIPAA/Office Policy and addition testing form (front and back) and our "work up" sheet. We use a vis-a-vis wet erase. At the end of the day i quickly rinse them in the sink and set them up against the cabinets/wall to let them air dry over night and scoop them back up in the morning! No paper wasted!
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Post by mjhervey on Jan 27, 2016 10:42:51 GMT -6
We use the Topaz Sig pad like friscoeyeassociates. Fairly easy to set up.
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Post by EyelandVision on Feb 10, 2016 12:23:33 GMT -6
We use the TOPAZ signature pad. Only one model integrates with Crystal, so Make sure you get the correct one. The model is igGem 5.7; model T-LBK57GC-BHSB. Directions for set up can be found here www.crystalpm.com/topaz.htmWe use this for Notice of Privacy Practices (HIPAA) as well as demographic verification. You can set it up so that Crystal automatically documents the date of last signature and a copy of the signature is stored in the files section of CPM Can we use this topaz for credit card signature?
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Post by friscoeyeassociates on Feb 11, 2016 16:14:51 GMT -6
In short - I don't think so, at least not without some kind of third party software...
Wordy Version - My office does not use the Xcharge system that Crystal is compatible with, but as far as I know they do not offer the ability to use the Sig pads for signing receipts.. You will need to find a merchant services company who has credit card terminals that are compatible with the topaz pads, and even then you will need to find out the logistics of finding a place to save that data permanently and securely, and make it available to reference should you need to while balancing the books the next day...
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Post by alireza on Feb 18, 2016 14:31:57 GMT -6
We've been trying out CudaSign software; we have forms that the patient signs on a tablet. Once saved, the document gets emailed to us and it then gets uploaded to the their Crystal file. Seems to be working pretty well. My only concern is the size of the files and the resulting increase in the size of the database file. I guess time will tell!
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Post by eyelandvisionelptx on Feb 24, 2016 23:36:06 GMT -6
We've been trying out CudaSign software; we have forms that the patient signs on a tablet. Once saved, the document gets emailed to us and it then gets uploaded to the their Crystal file. Seems to be working pretty well. My only concern is the size of the files and the resulting increase in the size of the database file. I guess time will tell! I wonder if it's saved as a pdf, wouldn't it take up the same amount of space as a scanned in laminated sheet would ?
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Post by ICFECReception on Mar 30, 2016 14:37:09 GMT -6
In short - I don't think so, at least not without some kind of third party software... Wordy Version - My office does not use the Xcharge system that Crystal is compatible with, but as far as I know they do not offer the ability to use the Sig pads for signing receipts.. You will need to find a merchant services company who has credit card terminals that are compatible with the topaz pads, and even then you will need to find out the logistics of finding a place to save that data permanently and securely, and make it available to reference should you need to while balancing the books the next day... Our clinic uses the Topaz Sig pad for our Financial Policy, HIPAA Forms, and informed consent. We use the XCharge integration as well and do not have capabilities to collect credit card signatures with the Topaz sig. pad. This is the only option for signature software at the moment, unfortunately, and we have had nothing but difficulty getting this to cooperate. The signature pad will often not collect the signature correctly (a line or blank instead) and will shut down the entire Crystal program if you attempt more than one signature at a time. We have been told that for the time being the only solution is to collect 1 signature, go to a different tab and then back, collect a 2nd signature, go to a different tab and then back, repeat... I personally keep paper forms handy and have to frequently close and reopen Crystal in order to get all three signatures to perform correctly. Even then! If the patient clicks the agree button more than once, the signature is instantly deleted. Yes, this sig. pad saves us paper - but it is also quite a headache.
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Post by friscoeyeassociates on Mar 30, 2016 15:02:16 GMT -6
In short - I don't think so, at least not without some kind of third party software... Wordy Version - My office does not use the Xcharge system that Crystal is compatible with, but as far as I know they do not offer the ability to use the Sig pads for signing receipts.. You will need to find a merchant services company who has credit card terminals that are compatible with the topaz pads, and even then you will need to find out the logistics of finding a place to save that data permanently and securely, and make it available to reference should you need to while balancing the books the next day... Our clinic uses the Topaz Sig pad for our Financial Policy, HIPAA Forms, and informed consent. We use the XCharge integration as well and do not have capabilities to collect credit card signatures with the Topaz sig. pad. This is the only option for signature software at the moment, unfortunately, and we have had nothing but difficulty getting this to cooperate. The signature pad will often not collect the signature correctly (a line or blank instead) and will shut down the entire Crystal program if you attempt more than one signature at a time. We have been told that for the time being the only solution is to collect 1 signature, go to a different tab and then back, collect a 2nd signature, go to a different tab and then back, repeat... I personally keep paper forms handy and have to frequently close and reopen Crystal in order to get all three signatures to perform correctly. Even then! If the patient clicks the agree button more than once, the signature is instantly deleted. Yes, this sig. pad saves us paper - but it is also quite a headache. A quick tip I learned, as this was initially an issue (Signatures transmitting blank or just a line) for our office as well is to rework the signature box so it is more distinctive and let the patient know they must stay within the box with their signature or it wont work... The reason it transmits incorrectly is because the patient is hitting the "agree" button with the strokes of the pen while signing and it causes an error... On ours if the patient stays within the box it transmits correctly every time.
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Post by friscoeyeassociates on Mar 30, 2016 15:10:08 GMT -6
Instructions for customizing the Sigbox image
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Post by ICFECReception on Mar 31, 2016 10:18:23 GMT -6
Instructions for customizing the Sigbox image Regardless of the patient signing within the designated box, we cannot get our integration to populate correctly for every form we need signed. This is not a possibility unless everything is attempted on the 1st and/or 2nd patient after opening Crystal PM. As a result, I am constantly closing and reopening the entire program to save on paper use and populate all forms with the use of the signature pad.
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Post by friscoeyeassociates on Mar 31, 2016 11:41:54 GMT -6
That is odd.. We have never ran into this issue with our Topaz Pads. I wish I could be more helpful, but I'm sure you have done a fair share of troubleshooting to figure it out. Typically when I get that "unhandled exception" error I will have to get in touch with Crystal's tech support. It usually means there is some kind of issue within the system files stored on the drive. Especially if it is as repeatable as your issue sounds like it is. I recently had an issue where every time I ran a Capture Rate Report for a time period longer than 30 days Crystal would give me a similar error.. There was an issue deep within the system files causing the computer to spike its usage of memory when I ran this report and in turn would generate an "Unhandled Exception" error.
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