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Post by mjhervey on Feb 12, 2016 11:43:04 GMT -6
If the insured is a different person than the patient and / or lives at a different address our statement are printing with the insured name vs the actual patients name. Sometimes goes to a wrong address as a result. We've tried not the box that says "Is the billing address different" but sometimes that box becomes checked all by itself??? Anyone have any ideas??
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Post by friscoeyeassociates on Feb 13, 2016 11:57:06 GMT -6
You should be able to edit the information that populates on statements via Admin --> Invoices --> Custom Invoice Tool. If I had to guess the field ID on your statement currently is either the <BAddressBlock> for Billing Address or the <Ins1Address> for the primary card holders address... You can change it to <AddressBlock> so that it pulls from pt info instead of primary's.
Hope that helps!
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Post by mjhervey on Feb 15, 2016 12:00:31 GMT -6
Thanks that does help!!!
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