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Post by downtownvision on Jun 27, 2016 12:29:33 GMT -6
I recently added some new lenses to the descriptions on the "frame page defaults". They all appear to be linked properly. When I create a new spectacle lab order, choose progressive for "lens type", any lens at all for "description", and polycarbonate or trivex for "material", the route slip gets the lens i chose, plus two other progressive lenses and an Ar coat. I cant understand how this is happening. Everything looks ok as far as linkings go. Please help
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Post by erica on Jun 27, 2016 13:30:52 GMT -6
We'll need to take a look at this by remoting into your computer. Please go to Support->Request support when you are ready to create a support ticket for us.
Thanks!
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Post by KizerOpt on Jun 27, 2016 13:34:06 GMT -6
I'd like to know what you find out, I've recently had a similar experience. Noticing occasionally an extra progressive lens in the routing slip after inputting my selections in the order.
Karen
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Post by erica on Jun 27, 2016 14:29:19 GMT -6
When you create the support ticket, please request to speak to Adam as he said he should be able to spot the issue.
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Post by downtownvision on Jun 27, 2016 14:42:31 GMT -6
Thanks. I would have asked for Adam had I read this before creating the ticket. :-)
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Post by mdeyedoc on Jun 27, 2016 20:12:21 GMT -6
I'd like to know what you find out, I've recently had a similar experience. Noticing occasionally an extra progressive lens in the routing slip after inputting my selections in the order. Karen FWIW, We had multiple items showing up for an AR coating but it was because there were two billcodes assigned to the same AR Coat description. Marcia |
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Post by KizerOpt on Jun 28, 2016 7:35:13 GMT -6
yes, that's what I found out too for my progressives. Thanks, Adam!
Karen
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