Onlie Portal Username Entry

[KizerOpt]

I uploaded a medical record for a patient today, received the prompt to set a username and password, and did that. Then I went to the online portal to add another file, but it prompted me again to set a username and password before I could access the docs. The username/password I set shows under the auth users tab. It seems that when you set one from a prompt elsewhere in the program, it should fill it in on the Online Portal section of the Files tab. We should not have to do it multiple times. If I had not been the one to go to that section next, someone else might have changed the password. Seems a potential problem to me. Let me know if I'm missing a step here. Thanks,

Karen

Even better, I just tried to enter the username and password I created via the prompt, and it tells me it already exists, and won't let me in to add docs. Help??

[Kraig]

I'll look at this today and someone will post back.

[Kraig]

I've verified this issue and taken it to the developers!

[KizerOpt]

Any progress on this issue? In addition to the first problem I noticed, I have fond another. When I upload the medical record, then go to the invoice, it won't put the portal info on the invoice because it says missing username/password. Need fixed soon, please...
Karen

[KizerOpt]

Another question on the same/similar subject....I have a doctor entered as a patient so I can upload patient records/files to the portal for him. The office there knows the username/password. I thought it would be easier to add him as an authorized user to each patient we refer over, but I cannot use his username and password. It seems I am forced to set a new one for each patient we are sending records over for. I understand we don't want to normally duplicate this but is there a way around or do I need to continue with the old way of doing things?
Karen