Frames not pulling from inventory

[KizerOpt]

Has anyone ever figured out why, sometimes, a frame that is added to an order, shows on a routing slip, but does not transfer over to the invoice with details? I can put a frame upc in an order, see it populate the fields, but on the invoice it may show as a generic frame with a generic price, and is not pulled from inventory. We've had this happen when a patient orders a second pair of glasses, or if a change is made on the order, but also for no obvious reason. Would like to know if anyone else has had this happen and if so, do you know why or how to get around it?

Karen

[vaderkty]

i only have this problem when i am adding the frame from the order page. since it does not have the correct data in the inventory page...Is it possible that THOSE particular frames are not quite set up in inventory and that is what the real issue is? just a thought...not all of our staff is good about finishing what they start. some prices or names or colors are missed and it effects the r slip later. than I find the frame and fix it. I have 140 orders where the "Optician" said NO to the r slip and proceeded to try to hand bill each line item, or worse, they were making the bill FIRST, than adding in the order...sometimes, after the bill screen. It took me over a year to stop that and I am still going through he missing skus trying to correct before I can even attempt to correct the inventory...

[KizerOpt]

Nope, not it. If we add it in the invoice, the UPC pulls the frame in correctly. It's just that occasionally, randomly, the frame comes over from the order page as a generic 'frame' with the base price and no UPC. Nice try, tho.

Karen