We have been getting some phone calls from unhappy patients who need refills on their glaucoma/allergy/antibiotic eyedrop medications saying that their pharmacy is sending electronic refill requests and we are ignoring them.
I called in today and worked with James, who then conferenced in the Allscripts team, to figure out that there is missing functionality regarding this new trend of electronic refill requests.
Currently, there is no alert/pop-up/notification and the only way to see electronic refill requests from a pharmacy is when you're about to write a new Rx for a patient sitting in your exam chair (Records ->Drug Rx tab -> E-prescribe button). At this point is when you are allowed to click over to the Task tab within the Allscripts web window to find these requests.
Couple of functionality requests: 1) Please forward Allscripts Tasks to the Crystal PM Task list so the doctor is alerted to a refill request 2) Make an Allscripts button (that logs you in automatically like the E-prescribe button) that you can click directly from the Crystal PM Task screen.