Please, please, please can we get a warning when an order is made with an expired Rx (or say any Rx older than 6 mos)? I have requested this multiple times over the years and the request has been "liked" many times. We try to check Rx dates but just this week, we had a pair of glasses ordered from an Rx from 2013 and contacts ordered from a 2012 Rx. It was 100% MY FAULT because I didn't hit the Finalize Rx button during the exam. One I caught when I was reviewing the record but the lenses had already been ordered. The other I missed. Staff obviously missed both when ordering. Luckily there error was caught before dispensing but it should be a relatively simple fix to give us a head's up so it doesn't happen in the first place. Besides the expense of remakes, it makes us look bad and causes added delays for the patient.
I suggested a warning at say 6 mos vs after expiration to not only catch patients where I forgot to Finalize the Rx but also patients that are trying to order a year's supply of CL the day before the Rx expires. It also helps to warn staff that it is older Rx so they can question the patient to make sure their vision hasn't changed. Some patients don't see much change so they don't fill their Rx at the exam. Then 6 mos later they notice their vision is off so they go to fill the Rx. But if their vision has changed since their last exam, likely their Rx has changed or there's a medical problem that needs to be addressed.
Last Edit: Jul 27, 2017 15:01:25 GMT -6 by mdeyedoc
That is something that really is needed. We have also had instances of using old rx's on an order because the doctor forgot to 'send rx' in the exam. He did not realize that it does not link automatically. It seems that could be an option too. Link the rx when a new order is opened up. Maybe?
Don't let what you can't do keep you from doing what you can do!
Yes, it is also confusing when the print date is not the same as the exam date. I have to have my staff manually change the date to reflect this because there have been so many times the optical department will use the print date on accident rather than the exam date for entry!
Please, please, please can we get a warning when an order is made with an expired Rx (or say any Rx older than 6 mos)?
Good News!!! I just noticed in the update log that a warning was added for frame orders in Release 4.5.20 (BETA). When you create a new frame order, this pop-up warning appears if the Rx is not from the current date. You can just hit Enter to close it and go on. Thank you!!! Can we get it for the CL orders too?
Not to look a gift horse in the mouth, but can you push the warning out to Rxs older than say at least 2-3 mos? Any thoughts out there? It's not uncommon for orders to occur several weeks after the Rx date, especially for CL. The intent is to prevent orders on Rxs from the prev exam so pushing out the warning trigger should still do that without driving us crazy with warnings all the time.
Also, tied to this, we need to be able to update the Rx from within the order pages. There are many times where the patient will pick out a frame while being dilated but I haven't finalized the Rx because I want to check something after dilation. In that situation, the optician has to make up the order and then manually update it to the new Rx. We should be able to select the Rx date and the Rx type from within the order page, just like we can on the Prescription Page.
How do I get this into my system. Marcia, what you described just happened yesterday and has occurred repeatedly. Phuong
It sounds like this feature might still in Beta Testing according to Marcia's post. Meaning it should be out with the next Crystal update barring any setbacks with the feature, which I believe I heard Kraig say was happening some time soon, but not sure.