I have been looking at ways to decrease no shows, improve recalls and some minimal help with web presence since I am going to get a web page set up soon.
There are some newer integrated partners.
I have seen a demo for Imatrix with demandforce and one from DoctorConnect. I have researched several others like SolutionReach, 4PatientCare, and Weave online and am confused about how needed are they and which would be best.
They all want a year contract starting out at about $200 per month.
What do you all use? Which truly integrates well with CrystalPM? Which works the best and is the easiest to use etc.
Post by friscoeyeassociates on Jul 1, 2019 12:46:41 GMT -6
TLDR: It depends on where you are as a practice, but I think Weave delivers more features and value than the rest. If you have decent internet speeds (Anything above 25mbps down I think would suffice) and are not stuck in contract with another phone provider then I think they are worth a serious look. We pay an annual price for the discount but I believe month to month is an option.
It really depends on where you are at as a practice and what is workable within your budget. We have a total of 4 locations, and at the newest one (open 1 year) we are bare bones. Only 1 doc, and 2 employees. They manually call to confirm (roughly 10 appts a day) and send out annual recall cards in the mail (roughly 200/month). At our 1st location that has been open for 20 years and has 8 full time OD's we have a large patient base and substantial phone volume making a third party reminder/recall system a must for staying in touch with patients. At that location we use Solution Reach for appointment confirmations, digital annual recall emails, and occasional email/newsletter blasts for marketing. It integrates perfectly. We used DemandForce in the past (2014-15 maybe) and we switched bc of pricing and additional customization options with SolutionReach. We still send out Recall Cards monthly as well bc we don't have every patients email in Crystal and quite frankly the more reminders the better. We also started using Weave at this office last year as our telephone service provider. Now that we have been testing Weave for roughly a year, we will likely be cancelling SolutionReach as Weave offers all of the same services. Weave has a leg up on the competition in my view bc their main selling point is their Voice Over IP service that essentially eliminates the need for you to pay for a landline. For us, Weave was essentially the same price annually as our terrestrial phone lines, but delivers a ton more value. For the same price as our old phones bills annually, we now get phones plus all of the other functionality like Confirmations, recalls and email blasts. Weave also "integrates" with Crystal by syncing with your database and client stations so that when you get a phone call the pts name will show on screen along with some details including their last exam, balance on account, and connected accounts (Integrates in quotes bc it does not actually write new data into Crystal for you, it is simply a "sync" connection). You do need to have a decent internet connection, but that is really all that is required to make Weave a good option. It is cheaper to pay for the whole year all at once as they offer a discount but if I remember correctly a month to month plan was an option. On the phone side, Weave also offers alot for a medical office that you might not initially think about including: Data driven analytics so that you can run reports and see what your call volume is, how many calls you missed, who is answering them and who is not, and peak hours for call volume. Also, there is mobile app so that users can check voicemails remotely and even call/text patients back from within the app so you don't have to give a patient your personal number. It is great for on call doctors for example. The app also has the schedule synced so docs can view their schedule on the go. I would look into it just for it's benefits over land lines alone.
Thanks frisco for that detailed information. We do not have a good internet connection as ours reminds me of the old dial up days or maybe slightly better so it sounds like Weave isn't going to be a good choice. I did a demo with SolutionReach just a couple hours ago and it seems really nice. A bit more than I really want to spend but seems worth it in the long run.
We had solution reach and I loved it. The doctor decided to now go with weave- I am not liking it. The biggest issue is faxes. We can no longer fax from our faxer/printer and have to scan and fax through Weave. At first all that faxed was a corner of the page. We had our tech guy look at it - as weave customer support wouldn't or couldn't help, and apparently are scanning system and weave were not compatible so now we have to scan documents as an image and then convert them to a PDF. Only one computer up front can do this and it highly inconvenient.Our old phones lit up red when someone was on a line but the weave phones don't do that so it's hard to determine if someone is on the line or not. Also,pts. who want to opt out of messages-with solution reach you can go on their website and inactivate a patient without doing anything in Crystal but with Weave you have to delete or move the information from the file. Stupid.I personally would rather have solution reach back. And yes we had to upgrade our internet speeds.