When posting a payment in the invoice, only the insurances in the patient record are available for selection under the 'Other' tab. Please give us the option of Showing All Insurances, like we can under the 'Insurance' tab. When I have an overpayment from an ins company, Bluecare Plus for example, I transfer to an invoice under BlueCross Claims. Then when I have to post it to a patient, I transfer it over, but I cannot select Bluecare Plus unless I've added it to the Insurance section of the patient record. Being able to choose from All Insurances would make the process easier and eliminate hanging balances. On the other hand, if anyone has found a 'good' way to deal with overpayment recaptures, I would love to hear about it.
Don't let what you can't do keep you from doing what you can do!