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Post by ecastaff8 on Dec 10, 2019 10:07:45 GMT -6
Anyone else having problems when eprescribing and processing the RX and then not having it load into the Drug RX tab in Crystal? Is this a Crystal issue or Allscripts issue? |
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Post by Kraig on Dec 11, 2019 17:36:15 GMT -6
You currently have an update available at your office. Can you update your Crystal to the latest version and if the issue is still happening, please put in a support ticket at Support - Request Support
Admin - Updates - Check for Updates Online - it should tell you that version 5.1.26 is available.
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Post by hworth on Dec 12, 2019 8:34:03 GMT -6
You currently have an update available at your office. Can you update your Crystal to the latest version and if the issue is still happening, please put in a support ticket at Support - Request Support Admin - Updates - Check for Updates Online - it should tell you that version 5.1.26 is available. Our medications that have been eprescribed through Alscripts have not been showing in the drug rx tab either. I have done two updates in the last few days. But it is still showing release 4.7.72 after the update this morning. Should we have a newer version as well? (id 1404) We have not written any prescriptions since this update to see if it is still doing it. |
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