We have some ongoing checks that have yet to be reconciled to patient accounts because an insurance (Ex. Davis, Versant) makes an adjustment on the balance. Is there a recommendation for how this is handled for accounting purposes? For instance: Check Total: $0 Patient 1: pd 51.35 Patient 2: (151.89) chargeback Patient 3: pd 46.35 Total: (54.19) chargeback We don't want to have the mass insurance check with a negative balance. What does CrystalPM recommend to reconcile that amount so our check is $0 or what do other offices do? I think something similar happens with Spectera. We have had changes in both office manager and biller and are trying to correct this issue that leaves us with a larger insurance receivable despite having received explanation of payment on the claims.
In our office I post exactly as on the EOB and we keep a log of daily insurance payments. The bookkeeper uses the log to help with her entries into Quickbooks. We don't like the chargebacks, but they are a fact of life. If she sees a negative balance, she knows to exclude that from her accounting. She notes it on the daily journal as 'no check' if it is a negative payment (which most of Davis Vision is...).
Don't let what you can't do keep you from doing what you can do!