If you're having issues printing from Crystal where Crystal locks up and/or won't print, it was due to some Windows updates that were just released. In this article is a guide on how to uninstall that update. This should fix any printing issues with Crystal locking up.
We have had this issue for months but it got worse recently. Had our IT team remove those updates and we still get our Crystal freezing, failing to print to files with the Crystal PM printer, and kicking us out of Crystal completely. This is very frustrating for our busy front desk!! If anyone else is having this issue please report it. Thanks!!
Yes, we've had the issue also. We use voip faxing and Crystal stopped printing to that printer driver, freezing up, shutting down Crystal unexpectedly. The work-around for me is print to a pdf, then I can fax from the pdf. Not as convenient as I would like, certainly.
Don't let what you can't do keep you from doing what you can do!
This may be related to a bad windows update: There is actually two potential updates that broke the print spooler, KB4557957 for Windows 10 version 2004 and KB4560960 for Windows 10 version 1909/1903.
To fix, you may need to go in and remove the two updates listed above. To do this, click on your start menu and type updates Select View your Update History Click Uninstall Updates In the upper right-hand corner there is a search bar for Search Installed Updates copy/paste KB4557957 If you have that update right-click the row and uninstall. copy/paste KB4560960 If you have that update right-click the row and uninstall.