Wrap product description on invoice-patient rebates rejected

[mesquite]

When using the default invoice template, the product name for contact lenses is truncated.  Without the full product description showing on the invoice, the patient rebate is being rejected.  We can suppress the UPC from showing but this also suppresses the product description defeating the purpose. Crystal tech support suggested we add a comment line showing the product description.  This may work, however, it adds time and potential for human error.  If the name can wrap to two lines that would solve the problem.

How are others handling this?

[KizerOpt]

We add "Patient purchased x boxes of x contacts, annual supply" to the footer section and highlight it. Works most of the time. Yes it is added work, but it's what we have to do.

Karen