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Post by mjhervey on Oct 8, 2020 13:03:14 GMT -6
Anybody willing to tell me how the new update is working and any issues you are having? I classically wait a couple weeks until the "bugs" get worked out. Thanks!!
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Post by hworth on Oct 9, 2020 7:10:33 GMT -6
The only issue we had was with our oldest computers and getting the graphics to work well. But that is more the computers issue instead of the software. Other than that, just takes a little getting used to.
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Post by mdeyedoc on Oct 20, 2020 9:28:23 GMT -6
Anybody willing to tell me how the new update is working and any issues you are having? I classically wait a couple weeks until the "bugs" get worked out. Thanks!! We just updated over the weekend. It made the Add Medications button disappear (because the buttons moved to a lower layer that was covered up by the Allergy list) so I had to edit my Med Rec template to move the Allergy List down.
It is SLOW, even with audit turned off.
We're still trying to figure out the new schedule. It is displaying all times from 7AM to 8PM even though that's not the office hours set in Admin/Schedule. It also went to 7 day week display but we fixed that with Schedule Options/Display Options/Weekly Options/Hide Weekends. We just found the Schedule Help Guide under Schedule Options so, hopefully, that will help.
Marcia
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Post by mdeyedoc on Oct 20, 2020 9:48:24 GMT -6
I found the answer to the extra hours displayed. They added 1 hr before and after the office hours. You can change that under Admin/Schedule then go to the Options page and check Disable Display Schedule (1-hr)Before and After. I appreciate the option, but I'd rather be told it is available rather than have it suddenly change and have to go it and change settings to keep what I had.
Marcia
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Post by twinlakesvision on Oct 29, 2020 18:23:30 GMT -6
We're running into a number of issues that are making me question if we can return back to the previous version. I'll list them below:
1) If we're on a different day on the schedule and click the top "Today" button, the schedule does not change/does NOT take us back to today. We can only get back to today by clicking on todays date on the calendar on the left hand side. Even if we click on today's date on the calendar, if we do so after having tried to click on the "Today" button, it won't take us to today, we have to click another day and then click today's date again. I'm sure it's only a matter of time before this throws someone off and we schedule someone on the wrong day, thinking we were on today's schedule.
2) Weekly view is useless now. It's just not showing the correct days/schedule so we have to click day by day to find the next opening.
3) Multiple areas have changed where more clicking is required to accomplish the same task. Examples:
-We reverted back to the old schedule. With the new schedule, instead of clicking one of the buttons at the bottom to go to Patient, Billing, Records, or Schedule, you have to click a drop down and then click one of those categories. So going from 1 click to 2 clicks. Not sure what the benefit of that is supposed to be.
-When creating a task I've noticed that I have to check the "filter" box to send it to a specific employee and check another box to be able to edit and add a due date.
-Also regarding tasks, it used to be that if I created a task from within the records module, I could change the patient name (for example, I was looking up a family member or just happened to think of a task I needed to create while in a different pts chart and didn't want to exit the record just to make a task), but now it's grayed out.
-(For the last 2 points mentioned, I don't always notice these issues. I haven't figured out yet if it depends on how I get to the task button or what. Sometimes it acts like it used to)
4) Reports is no longer just a simple drop down list. I now have to think about what category the report falls under. I can see instances when this might be better, but in general since I know the name of the report I'm searching for I think it's less clicking/searching the the dropdown. Could even put it side by side with the current format to let people choose how they want to search for the report.
I'm sure there are things that have been updated on the backend to make it better, but from a user perspective we have not been happy with the changes. I'm hoping we can either switch back or Crystal can fix the bugs and make further improvements. My experience comes from being a previous user of Revolution and one thing I loved about Crystal is less clicking. Please don't decrease efficiency for the sake of aesthetics.
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Post by KizerOpt on Nov 5, 2020 14:01:15 GMT -6
Since the last 2 updates, we get error messages that a PD is required, even with a PD in the order. I thought the last update would fix it, but it only messed up the scan helper again. So, two issues to deal with now.
Karen
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Post by pnwuser on Nov 25, 2020 11:49:07 GMT -6
Hello,
Overall we love the new layout of the schedule and the functionality of it. Being able to toggle between "Schedule View" or "Template Editor" and "Status" or "Appt" has been so beneficial. The ability to color code appointments in different ways has been tremendously helpful to keep our schedule organized. It took some staff members time to get used to the new and improved layout but now everyone prefers it to the "Old schedule" model. With that said we have experienced quite a lot more glitches than we have in the past. We didn't encounter a lot of glitches in the old schedule/version, only occasionally. Since the update we have had quite a few that have been quite bothersome. I'll list them below but want to say we still love the new layout and don't want it to change, we just hope they are able to fix the glitches and functionality of parts of the system.
1. Appointments not being saved: If a back office opens an appointment to view the notes and the front desk person goes into the appointment at the same time to sign them in or add additional notes and then clicks "Save Changes" but the person in the back closes it with an "X" or "Cancel" after the front saves their changes, it won't actually save changes because the second person was in the appointment screen last. Even though the second person to exit did NOT hit "Save Changes." This means we have to sign in patients twice, reschedule appointments twice, add billing codes twice, etc. Some of theses things are just tedious and annoying but rescheduling appointments not being saved are a HUGE issue and we have a developer looking into it. The Crystal rep didn't seem to think this was a known issue for other offices but I doubt that is the case.
2. Referrals Report: The referrals report is missing the "none" category which we used to sort through that list in the past. Are way around it is using the user log report to see which charts were created new in the same time period. It takes longer but brings us the same results until they are able to fix it.
3. Appointment Bill Codes: Add billing codes in an appointment now requires more clicks. Each time you add a bill code it closes and you have to click "Bill Codes" then "Add Billing Code" then search for the code. It doesn't sound like a lot but when you are adding 3-4 billing codes while the phone is ringing with another patient it gets quite cumbersome.
4. Reports: The reports section has 8 categories and each category has 1-23 reports under each. For example, the "Schedule" category has two reports listed: Schedule Report and Sign-in/Sign-out Report. I'm getting more used to where things are but am still thrown off sometimes. I think over time I will like the change because of it's organization but will take some more time for us to memorize the layout.
The back office hasn't had any complaints yet because I think the main changes were in the schedule and reports area. I want to reiterate that we really do love the changes to the schedule and the functionality of most of it as it has improved our processes in many ways. There are just a few processes that have slowed down because of the changes and the unfortunate glitch of appointment changes not always being saved. I'm hopeful the latter will get fixed shortly though. I hope this helps!
Jenny
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Post by erikiksaz on Nov 26, 2020 1:13:35 GMT -6
I'll echo some of the previous sentiments:
1) When it comes to scheduling appointments, it's less efficient with having MORE clicking relative to the older scheduler. This is something that might not seem like a huge issue in development, but for our staff who have to repeat this multiple times a day, it's frustrating to know that it used to be more efficient. Ex: requiring a dropdown menu for patient, billing, records.
2) In the records, stacking all of the buttons that used to be in a horizontal row takes away from the vertical real estate for the medical records.
Eric
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