pfec
New Member
Posts: 35
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Post by pfec on May 19, 2014 11:50:53 GMT -6
Just wanted to know how everyone else may be handling the 5% requirement in Core #7 and Core #17?
Core #7 mentions that >5% of patients have to view or download the health info. that we upload(clinical summary, etc.). -How is everyone else getting 5% of patients to actually go and view/download? Incentive of some kind(discount on glasses, etc.)?
Core #17 says >5% of patients have to send us an electronic message. -Again, how is everyone else getting patients to actually do this?
As of right now we are just in brainstorming phase on these items.
Thanks.
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Post by KizerOpt on May 19, 2014 12:31:28 GMT -6
I'm brainstorming on these also. I am sending an email with the link to the portal to patients after their exam and requesting them to respond about their visit and the ability to view/download their records. I would like to use it to send them over to the website before their appointment to update their patient info and medical hx but I don't have a good system for that yet. They could send a message to confirm their next appointment. I have ideas, but you know what they say about leading a horse to water....how do we get the patient to cooperate?
Karen
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Post by Sherri on May 19, 2014 16:55:40 GMT -6
We are planning to use our IPads at checkout, which will be open to our website. On the front of our website is a clickable link to the portal. After the patient has received their invoice with their log-in and p/w, we will offer them a chance to earn a $5 Starbucks card, for just a minute of their time. We'll help the patient login and download the medical record and send us a secure message. We have estimated how many we need to do to meet the 5%, and we'll offer to each patient until we've given away all those cards. Of course, we'll monitor as the 90 days go and be sure me do a few extra if necessary. I think it's the only way to be sure to meet that core measure.
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pfec
New Member
Posts: 35
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Post by pfec on Oct 22, 2014 8:39:41 GMT -6
Sherri, How has that idea been working out for you? My boss brought up a question that I wonder about. Do you (or any of you guys on the forum) think that it's going to be an issue if each patient that actually views their record or sends us a message is doing so from the SAME computer say at a computer kiosk each time?
Thanks, Andy
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Post by KizerOpt on Oct 22, 2014 9:08:09 GMT -6
We have the same concerns. That's one reason we have held off. The question is how to truly show Meaningful Use. How do you convince your patients that they 'need' to send you correspondence through the portal? Maybe we are overthinking it and no one really cares how we get the job done but us.
Karen
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Post by mdeyedoc on Oct 22, 2014 9:34:42 GMT -6
Sherri, How has that idea been working out for you? My boss brought up a question that I wonder about. Do you (or any of you guys on the forum) think that it's going to be an issue if each patient that actually views their record or sends us a message is doing so from the SAME computer say at a computer kiosk each time? Thanks, Andy I can't imagine that Crystal tracks the IP address of the messaging computer but you can always send a message and see if it shows up in the MU measures. I assume they just flag access when a file is opened or downloaded and messaging if they send a message, regardless of the source. Some offices send all their invoices and Rxs to the portal to encourage pts to go there and open a file. Someone said they tell their patients that they need participation to qualify for the Fed EHR program and prevent payment penalties. I suspect what works will depend a lot on your patient population. Marcia
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Post by mdeyedoc on Oct 22, 2014 11:59:22 GMT -6
One concern I've got with web messages is that they are downloaded to all users. If everyone gets them, how do you know who is handling it? It seems like it should just download to the user that requested it and they can redirect to the appropriate party or have a designated user/users that receive the messages. Also, are there HIPAA concerns that someone that doesn't need to/shouldn't have access to medical info is receiving it?
Marcia
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Post by Sherri on Oct 22, 2014 16:50:52 GMT -6
We were unable to devise a way to convince our patients to download their medical record and send a secure message without bribery. We did our 90 day MU2 reporting period for July-Aug-Sept., and had great success in offering a $5 Starbucks card for each exam patient that was willing to take a few minutes at checkout to log into the Portal. The login/password was printed on invoice, and as I handed it to pt. I'd ask if they'd like to take 2 more minutes to get a card. Most said sure, especially if prepped by one of opticians in advance. They would log on, and then I'd use the Ipad to show them how to download the MR, and then put the cursor in the place to send message, and ask them to type something, and they were done. I didn't ask those in an obvious hurry, or those who appeared not to be tech savvy. It was time consuming, and I was thrilled to be done. We're considering putting patients who do download and send message into a drawing each month for a Kindle starting in January when we have to start doing this again. We'll let them know at check out and point out the directions on the invoice, we'll see if that works. I had no concerns about using one Ipad for all the patients, it's not like all 75 times were logged in one after another on a single day, each time a patient logged in it was at the end of their appt., which is a matter of record. I try to explain to patients that they can send a "secure" message to their Dr., but it doesn't seem very secure when it simply shows up on everyone's task list. We should be able to direct those web messages to one user who then directs messages to correct person.
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