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Post by christinat on Sept 7, 2022 14:52:51 GMT -6
Is there a way to get the claim adjustment reason codes and remittance advice remarks pertaining to that invoice to print as notes on the invoice. Right now we utilize the "Add a Comment" button and copy the line item breakdown from the invoice note that doesn't print on invoice and paste it on the invoice and manually type in deductible, coinsurance, copay etc so the patient can know what the balance breakdown is on the statement... i.e.: 99214 / PR / 3 / 30.00 Co-payment Amount 92134 / PR / 1 / 53.94 Deductible Amount but having to do this one by one, especially on huge EOB's, is really time consuming. Wow! That is a huge amount of work! I commend your effort. Personally, I do not go through all that. I know the patient will get an EOB from their insurance with that detail. I do add a note that states the reason for pt responsibility (deductible, copay/co-insurance) when I send the stmt, but I do not include all the codes. BTW, have you tried importing the EOBs to the Mass Insurance Check? I don't find it helpful myself, but other offices do. Karen Unfortunately, if I don't add those breakdown notes, we get too many phone calls trying to understand the confusing statements. We've noticed many of our patient's like our statements to match their EOBs so it's easier than trying to handle all the phone calls while being short staffed. We do import the EOBs which is how I am able to copy and paste the first part of the note (99214 / PR / 3 / 30.00) but wish it would print as a statement note instead. Christina |
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Post by KizerOpt on Sept 8, 2022 9:22:35 GMT -6
Wow! That is a huge amount of work! I commend your effort. Personally, I do not go through all that. I know the patient will get an EOB from their insurance with that detail. I do add a note that states the reason for pt responsibility (deductible, copay/co-insurance) when I send the stmt, but I do not include all the codes. BTW, have you tried importing the EOBs to the Mass Insurance Check? I don't find it helpful myself, but other offices do. Karen Unfortunately, if I don't add those breakdown notes, we get too many phone calls trying to understand the confusing statements. We've noticed many of our patient's like our statements to match their EOBs so it's easier than trying to handle all the phone calls while being short staffed. We do import the EOBs which is how I am able to copy and paste the first part of the note (99214 / PR / 3 / 30.00) but wish it would print as a statement note instead. Christina I agree with you that the patients find the statements confusing. Fortunately we're a small office and I don't get many calls for explanation now that we've been using Crystal for 12 years. (I guess they either gave up or figured it out.) I don't have any suggestions to make what you're doing easier - it sounds like you are using all the tools available at this time. Copy & paste is your friend. Karen |
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Post by ritagreene on Mar 21, 2023 9:04:35 GMT -6
It would be great to have Allowable amounts! Line item posting that you can see in the patients invoices instead of having to open payments, write down who paid what where because you are unable to see it. So out of date for billing software!
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