How to record chargebacks from the insurance company

[drjoy]

How do you record a insurance charge back on the billing statements. For example you collected $200 from the patient yet the insurance lab requires you write them a check to them for $100. How do you record this so that our actual income is accurate so it doesn't show us making $200 but the actual amount of $100. How do you record a negative amount from the insurance?

[kirklandeye]

Is this possible? If so, it would be helpful for patients who have credits after ins pays.

[alexlukens]

I record this as a new line item called "lab charge back" on the invoice. After I receive the EOB I edit the invoice to reflect the actual amounts reimbursed by the insurance company for each line item. If I have to pay a lab portion for that particular insurance I create the "lab charge back" line item, select the insurance company from the drop down menu, then I apply the lab bill as a negative dollar value with the insurance responsible for the entire amount.