Bug of Create RTF in Letter

[peter]

I used Letter function in Windows XP, I clicked Create RTF, it showed blank page always. I test so many times on Create RTF and Save RTF. It always show blank page. However, I did the same test on Windows 7 PC, most time work well, not 100% working. What is this problem? How to fixed it?

I recorded that bug of letter and put it on YouTube, if you want to see what is happened.
The link is youtu.be/98QZE5ZvMi0

[Kraig]

That is a very interesting issue. As I don't have a Windows XP computer here in the office (no longer HIPAA compliant), I would need to get logged on with you to take a look at the issue. If you would call in with a name/number/good time to call, either myself or another technician will give you a call! 800-308-7169

[peter]

I left voice message. I hope you call me back as soon as possible.