Past Due Statements

[tay]

I can not get the past due statements to print correctly. Is there somewhere to change print settings for these? The entire last column is being cut off currently.  Everything else prints out just fine, and we have tried adjusting print settings when the print dialogue box pops up, but it doesn't change anything.

[gracecrystalpm]

This may need to be adjusted in the Admin section - Go to Admin - Invoices - Custom Invoice Tool - You will see 4 tabs - invoice, invoice without insurance, statement, statement without insurance. Click on the appropriate tab and move the columns by click and drag. That should take care of the last column being cut off.

[tay]

I can edit the statement and the sample prints out just fine, but when I go to print past due statements from patient receivables, nothing has changed and it is still cutting off the right part of the statement.

[erica]

If you still need assistance with this, please give us a call in support so we can get remote into your computer and take a look at everything. 800-308-7169
Thanks!
Erica