issues when creating a letter

[dstormer]

I have a question regarding issues creating a letter in word.
When ever we generate a letter it will not let us click any of the options in the tool bar at the top until word is minimized and maximized again. it doesn't seem to matter what version of office it does it on all of them, we run 2007, 2010, and 2013.
Does anyone else have this issue?

[caitlin]

We do not have this problem and use this feature regularly. If you haven't already, I would call Crystal and have them log on and watch you do it- it is probably a setting they need to fix.