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Post by ecastaff8 on Oct 22, 2014 11:19:39 GMT -6
Updated to 4.1.16 this morning. Our schedule is no longer displaying the correct appointment types. Sent an email to Kraig at Crystal to check this out. Anyone else having this issue? (Our schedule settings in Admin have not changed.)
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Post by taryn on Oct 22, 2014 11:25:03 GMT -6
We have pulled the 4.1.16 update back because of this very issue, the bug is currently being fixed and the update will be re-released.
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Post by mdeyedoc on Oct 22, 2014 11:54:34 GMT -6
Ack! I JUST updated.
Marcia
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Post by KizerOpt on Oct 22, 2014 12:28:21 GMT -6
I just saw the problem, it's not in already made appointments, it's the ones we are making today not showing correctly. Rolling back!
Karen
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Post by mdeyedoc on Oct 22, 2014 17:40:46 GMT -6
I just saw the problem, it's not in already made appointments, it's the ones we are making today not showing correctly. Rolling back! Karen I assume that involves a call to tech support? I don't see an update yet. Marcia |
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Post by KizerOpt on Oct 23, 2014 8:23:21 GMT -6
Nope, I got an update to 4.1.15. Have you gotten it yet?
Karen
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Post by mdeyedoc on Oct 23, 2014 8:56:48 GMT -6
Nope, I got an update to 4.1.15. Have you gotten it yet? Karen No. I'm at 4.1.16 and it says no updates available. I updated after Erica posted that it was pulled. Maybe I have a re-released 16? We've made appts and they look ok. Have you looked to see if any new updates are available? Marcia |
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Post by KizerOpt on Oct 23, 2014 9:04:16 GMT -6
Nope, I got an update to 4.1.15. Have you gotten it yet? Karen No. I'm at 4.1.16 and it says no updates available. I updated after Erica posted that it was pulled. Could I have a re-released 16? Marcia Doubtful. I just checked and I don't have any updates today. still on .15. They should have pushed the older version to you. You might want to give them a call.
Karen
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Post by caitlin on Oct 23, 2014 17:32:08 GMT -6
I saw 4.1.17 was released and thought it would have fixed this issue but I don't think it has...
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Post by mdeyedoc on Oct 23, 2014 18:46:57 GMT -6
I saw 4.1.17 was released and thought it would have fixed this issue but I don't think it has... What, exactly is the problem? My staff hasn't noticed a problem with appts. I called and they reset us to 15. It showed up as update 15 available (on my computer) but I didn't update right then. Then when I went to the server it said no updates available but all the computers had 4.1.16 and it still said 15 was available from my computer??? We weren't having a problem and I didn't want to mess up anything so I figured I'd wait for 17. Marcia |
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Post by KizerOpt on Oct 24, 2014 8:31:07 GMT -6
I saw 4.1.17 was released and thought it would have fixed this issue but I don't think it has... What, exactly is the problem? My staff hasn't noticed a problem with appts. I called and they reset us to 15. It showed up as update 15 available (on my computer) but I didn't update right then. Then when I went to the server it said no updates available but all the computers had 4.1.16 and it still said 15 was available from my computer??? We weren't having a problem and I didn't want to mess up anything so I figured I'd wait for 17. Marcia The problem, as we saw it, was no matter what we made an appt for (cataract post op), the appt type showed on the schedule as Comprehensive Exam. Thanks, Caitlyn, I think I will hold off until Monday on updating to 17....
Karen
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Post by mdeyedoc on Oct 24, 2014 10:20:39 GMT -6
Well...I'm on 17 now and the exam time and type are showing up correctly on appts.
Marcia
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Post by caitlin on Oct 24, 2014 21:30:07 GMT -6
On the screen it's showing up properly, but when you print the schedule the exam types and times are all messed up. Hopefully they fix this soon.
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Post by tag701 on Oct 25, 2014 10:07:23 GMT -6
On the screen it's showing up properly, but when you print the schedule the exam types and times are all messed up. Hopefully they fix this soon. Today is the first we have seen of this and the poor doctor is so confused. It's only when we print. The type on the screen doesn't match the print out. This needs to be fixed ASAP. |
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Post by mdeyedoc on Oct 25, 2014 21:55:52 GMT -6
On the screen it's showing up properly, but when you print the schedule the exam types and times are all messed up. Hopefully they fix this soon. Ahhh...that's why we haven't had a problem. I never print it out. I just look at the schedule. Just make sure you call them in addition to posting here to make sure they know about any problem ASAP. Marcia |
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