If you are getting any error message about connection, firewall or cannot connect to Crystal web server, it is not in your system, it is related to Crystal's server. Check back here for updates from Erica when the situation is resolved.
Don't let what you can't do keep you from doing what you can do!
As an update to everyone: after working through the night on the servers, our host has gone to pick up a necessary part (disk controller) and is in the process of installing it. Once that is complete, the process should consist of installing the new drive and rebuilding the database. We are hoping to have the system up and running around 12pm CST. I will update as I have more information. If you have any questions, please let me know.
We sincerely apologize for the inconvenience and assure you we are taking steps to make sure this does not happen again in the future.
The technician at the Data Center has replaced the disk controller, and it is currently rebuilding the 4 TB drive. He would not give me a firm time frame on how long this will take, but he thinks it should be completed with the next 2 hours. We will let you know when we have any additional information.