Under the Admin tab, then the E-claims section Crystal is now using Abbreviations for the Insurance Names instead of the actual name. Is there a way to choose to set it to display the actual insurance name rather than an abbreviation (A1, A78, etc.)?
Andy, the change was made on some reports to accommodate insurance plans. This cannot be changed, but we have extended the character length for the abbreviation box so you can fit a full insurance name in that field. Try changing your abbreviations to a longer name if needed.