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Post by kotlyaro on Apr 6, 2015 21:39:51 GMT -6
When I run the Insurance Receivables To Date, I am running in to reports that show amounts due, but those accounts have been paid up. For example, if I select report to date of end of year of 2013, it will give me $1800 due from a list of patients' accounts. However, when clicked on individually, they show no balance, as they have been paid up. Glitch? what should I do to only view actual Insurance Receivables?
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Post by gracecrystalpm on Apr 7, 2015 7:06:17 GMT -6
That shouldn't be happening. If it shows a balance due, the patient should have a balance somewhere. What version are you currently on? Someone may need to log in and take a look with you. You can now request support via message instead of calling - click on support, request support.
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Post by kotlyaro on Apr 9, 2015 14:32:15 GMT -6
Thanks, I did talk to someone at Crystal, and it was explained to me that the report receivables as of date will show what was due on that date. So if i select a date in the past, it will show me what was still due on that date, regardless if it was paid up later and currently has no balance.
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Post by KizerOpt on Apr 9, 2015 15:24:52 GMT -6
Yeah, I haven't really found a good use for that report for that reason. It works better for me to run the Insurance Receivables report and look at it by 0-30, 3-60, etc. At least it gets me in the ballpark.
Karen
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