Post by Kathy Rudolf, O.D. on Apr 23, 2015 11:12:42 GMT -6
Is it possible to still show an employee name after they've been set as inactivate? We've had one doctor retire and another only worked here for a short time, but it's difficult to easily determine which doctor they saw if we've set them as inactive. Same with tracking down who worked with a patient (posting billing, dispensing glasses, submitting orders, etc) if they no longer work here and we've set them as inactive. All we see is "unknown" for user in the patient log.
I thought they fixed that. It should show up in invoice, if nothing else. The only other "band-aid" is to reactivate until you collect data needed and then deactivate again. I have requested they do the same for former staff members as well and that seems to be working on invoice but, again, not in reports or user log.
The note about email me direct if you have a issue needing a quick fix or a work around until resolved still stands. I love this software and stayed at my former employer longer than I would have if it wasn't for the software and help I could provide to Feel free to contact me directly if you have any questions you think i might be able to answer.