Post by travisffec on May 21, 2015 18:48:22 GMT -6
I have been looking over my recalls and I have noticed that several are incorrect. With a little investigating I have found the following:
Patients with multiple recalls are being updated incorrectly. For example if I have a patient that comes in for a CVE in Jan, the software will update the CVE recall for Jan of the next year, automatically. If that same patient comes in 6 months later (in June) for any reason (ie, dry eye, glaucoma, AMD), when the pt checks out the software will automatically update all recalls including the yearly CVE, but it will now show June of the next year, not Jan. I can't stop the software from doing an automatic update in the billing tab when the invoice is saved. This is a problem because I update all of my recalls in the exam with the routing slip.
Has anyone else found this problem? Is there a good work around. I am very frustrated that it has been changing my recalls for the last year plus and now all of the patients that have come in for anything other than their CVE have the wrong recall date! Crystal was no help in the matter.
A majority of our offices rely on that feature to adjust recalls so they're not calling in patients prematurely. There are a couple of solutions to this problem.
1. Adjust your billing codes. If you're using a billing code that you do not want to effect your recalls, uncheck Full Exam under Admin - Billing. 2. Set your recalls to 0 days under Admin - Recalls. Doing this means you will have to set your own recall date when creating the recall, but it will also keep the date from changing when you use a Full Exam bill code in billing.
"But if you try sometimes you just might find You get what you need"