Backing up your Crystal PM database is one of the most important processes you can perform on a daily basis in your office. While there are only a few things that can corrupt your database, the results can be disastrous.
1. Powering off the server computer while working in the software
This can happen at any time if there is a power outage in your area. Please be sure your server is on a battery backup system. If there is a power outage, this will give you time to close out of Crystal and properly shut down your server, preventing possible loss of data.
2. Failing hard drives
Just because a computer is new doesn’t mean your hard drive isn’t at risk! A hard drive is full of small, moving parts. These parts have been known to go bad soon after being used for the first time.
METHODS OF BACKING UP – USE BOTH There are two methods of backing up your database. We strongly recommend you use both! This should be done daily.
1. Local backup
You can use either an external hard drive, or an internal slave, or secondary, hard drive.
If your main server hard drive fails, Crystal Support can usually have your business up and running within a matter of minutes by converting another computer in your office to a temporary server.
This drive should stay connected to the server at all times.
Once you have the drive in place, please contact Crystal Support at 800-308-7169 x1 so we can help you set up this daily backup to run automatically.