Post by peter@crystalpm on Apr 10, 2014 11:52:28 GMT -6
An issue came up during testing ... XCharge will deny a second payment for the same amount from the same card on the same day. It helpfully assumes that this is a duplicate of the first transaction and will not allow the second to go through.
In testing we had a couple that had back to back routine exams, which had the same copay for each, and they wanted to pay on the same credit card. We bypassed the error message from XCharge by paying the full amount (A+B) on Patient A, then transferring the remaining credit balance to Patient B. There is an option under Admin->Company that will prompt you to transfer credits to linked accounts. Also, you can do this manually by "Make Payment/Adjustment" -> Other -> Type:Transfer to Patient and select the patient to should get the credit balance.
In testing we had a couple that had back to back routine exams, which had the same copay for each, and they wanted to pay on the same credit card. We bypassed the error message from XCharge by paying the full amount (A+B) on Patient A, then transferring the remaining credit balance to Patient B. There is an option under Admin->Company that will prompt you to transfer credits to linked accounts. Also, you can do this manually by "Make Payment/Adjustment" -> Other -> Type:Transfer to Patient and select the patient to should get the credit balance.