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Post by hec on Mar 12, 2014 16:19:33 GMT -6
so I noticed that the program will shut down all of a sudden in the middle of my work. and when I open it back up not everything I typed was saved (depending on when autosaved kicked in) I was told that it might have to do with antivirus program running in background but I removed it and it still does it. this doesn't happen all the time but I would say pretty frequent, at least once a day of not more. who can I contact regarding this?
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Post by Kraig on Mar 13, 2014 8:00:20 GMT -6
Is this happening when you're working with a patient or editing templates? Does it give an error? Without more details, I would say the best thing to do would be to call in the next time it happens, and, if possible, stop using that computer until we are able to get logged on and take a look at any possible Windows errors. At the very least, note the exact time on the computer so we can try to trace back the error.
As always, you can contact the office at 800-308-7169.
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Post by hec on Mar 13, 2014 15:07:45 GMT -6
it will happen when im working on a patient record and/or editing templates. when it happens there is no error message and I can log back on again so if I call in not sure if you guys will really see anything. this will happen with any computer I work on.
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Post by mdeyedoc on Mar 18, 2014 20:19:52 GMT -6
Check your settings under the Configuration submenu. If "Do Not Fit To Screen" is checked AND you make the screen larger, clicking in the Crystal window but OUTSIDE the normal window position (below or to the right) immediately closes the active window (like hitting the Close button). Uncheck that and the active window will always fill the Crystal window. I also set the window to the size I want in EHR and go to Configuration? Set current screen size to default so that Crystal will always open at the size I need to avoid scrollbars in EHR.
Marcia
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