Solution Reach vs Patient Communicator

[ecastaff8]

Currently using Solution Reach but considering changing to Patient Communicator. Cost is less with Patient Communicator and looks like the communication with patient may be easier and look better.  Would appreciate any feedback regarding your experience with Patient Communicator.  Thank you.

[mitch]

I am not using patient communicator but have been very happy with 4patientcare. They have very good support-have been very responsive and the system works consistently.

[tpbuiod]

We switched from Solution Reach to Patient communicator. There are some advantages and disadvantages of Patient communicator but for use, the advantages outweigh the disadvantages.

Advantages
- Easier interface to work with, easier to send patient text messages (per my employees)
- Better customer service. I had been on Solution Reach since 2011 and back then, they didn't have the capability to change the appt status. Apparently, they've had that capability for a few years now and no one from there bothered to update my software. This gave me the sense SR doesn't really care about you once they have you sign a contract. Patient Communicator has been great wit work with so far.
- Ability to customize different messages for different statuses for glasses and contacts
- Cheaper
- Our now show rate may have reduced a little bit.

Disadvantages
- SR have much better marketing capabilities because it allows you to schedule when marketing emails are sent out. But the SR interface to send out the emails was horrid. It written for other software engineers to understand and not the regular person who doesn't speak in computer code.

hope that helped

[tag701]

Does Patient Communicator update the appointment statuses like SR does?

[tpbuiod]

Yes, PC does automatically update the appointment status.

[friscoeyeassociates]

We use Solution Reach at our office and have been pleased with it.. I do sympathize with tpbuiod about the newsletter customization interface not being super easy to navigate for those less tech savvy users.. In my honest opinion I think all of the newsletter customization tools in most of these patient outreach technologies are fairly bad, and that is not really all that surprising.. This is because the primary function of these services revolves around the technology needed to stay in relatively constant contact with your entire patient database.. Because this is their primary function, almost 100% of their development team is likely working on ways to improve the communication side of their technology. Instead, I use Adobe's Creative Suite tools like Photoshop and Illustrator to create the aesthetically pleasing document I want in my mass emails and newsletter to patients. I can then embed that image into the newsletter email, and it looks so much better than it ever would have if I would have used Solution Reach's templates or editing tools. Just a tip, in case you end up choosing SR. I will attach a couple of screenshots from my phone of a recent newsletter of mine so you can see the difference in aesthetic quality I am able to achieve doing it this way vs. using the tools Solution Reach has built in.

[amberj]

I am so glad I have found this thread. For those who use 4patientCare, does everything run smoothly? I know that they have online scheduling does this work well? We have been debating between SR and 4PC for a while now.

[mitch]

I have been using 4pc since 2012. I have full integration with online scheduling and it works flawlessly. We do have occasional hiccups but their tech support is good and fixes are pretty quick. We have not had a problem in at least the past 6 months. Their communications with patients is top notch and looks really good too. You won't be disappointed

[agapevision]

I have had 4pxcare for 9 months and they are EXCELLENT with all services. Especially communicating with our office to get it done right!!!

[amberj]

Has anyone used Eyeconx (eyeconnect?) --Any feedback? They say they integrate with crystal but I am not seeing their logo on the integration page.

[amberj]

We just integrated with Patient Communicator, it seems the recall report they are pulling, is pulling patients that haven't even been seen by the Doctor. It is also pulling over frame reps, and people that have only purchased something. Where do the reports come from when they pull the information? When I run my recall report I usually go in under "reports" and select the recall option, and then contact old patients and that has been pretty accurate. Is there a way for them to pull the same report I run?

[wallowavalleyeye]

Ok it has been 3 years since anyone has been here here. I can tell you that right now during the COIVD that Solutionreach has gone down hill. We have been with them less then a month and they do not seem interested in any form of customer service.