So I was talking with some of the data mining companies and none of them could give me individual capture rates for opticians. So it occurred to me that if we had 3 drop downs for Doctor, check out staff and Optician I could track which staff checked the patient out (defaulted to the logged in employee) and also which Optician worked with the patient (could default to the optician on the order). This way we could cross reference invoices with refractions with lens sales to determine capture rates per employee. I would still want the checkout staff's name on the invoice so I can continue to determine who makes errors on check out.
There are actually ways to do this with Cashier, since that "usually" is the optician that did sale (and is the optician that finished order). there are also a few other reports, which i can not remember at this moment, that will also give you optician break downs, sales reports are also a nice feature but a pain to set up. You can just poke around in reports and admin and find out almost anything you need to know. you may need 2 or more reports to do it but calculators are my friend.
The note about email me direct if you have a issue needing a quick fix or a work around until resolved still stands. I love this software and stayed at my former employer longer than I would have if it wasn't for the software and help I could provide to Feel free to contact me directly if you have any questions you think i might be able to answer.