I'm not sure which update made the change but my techs tell me that we can no longer choose more than one "Race" or "Ethnicity". There used to be a F9 button in the field but it is not there any longer. Sometimes patients report more that one so it would be nice to have it back.
Post by friscoeyeassociates on Nov 12, 2018 11:56:46 GMT -6
I would contact support at Crystal and see if they can take a look at why the F9 might no longer be working in your record template. These fields are completely customizable for each office independently, including the F9's. If F9's are still working in your other fields then I assume something got changed with that field alone in the "edit medical record template" mode. This should be a pretty quick fix for the team at crystal. If your other fields are also not showing F9's, go to a record and make sure sure "Display F9 Buttons" is checked at the top under EHR>Display F9 Buttons.
As far as I know the options for the ARRA fields are not customizable. They have whatever options the government allows for that field. You may enter the data into regular text fields and then link them to an ARRA field but it will only accept the allowed options. It might be that non-allowed data used to sneak in with linked data or button functions and they've stopped that. I know I had a No DR button that set DME to No and DR Grade to None and the new version stopped allowing None in the DR Grade field because that is not an option now.