Payment including a retraction for previously paid claim.

[dritch]

Hi,

I have an Insurance payment that has multiple patients/payments on it including a reversal of a previously paid claim (pt has a primary insurance that is different). I was wondering if there is a way that I can make this adjustment in Crystal without just voiding the original payment under the patient's invoice. Any help is appreciated!

[KizerOpt]

Crystal is not user friendly on this (among other things). My method is to use the 'other' payment options to show the reversal and transfer to the correct invoice. You have to play with it to get the +'s and -'s right. I've been doing it for 12 years and still have to play with it. If the reversal is very large, I have patients called Claims, "insert ins name", where I can park the payment to use on future claims/patients. I do that with the transfer to invoice/transfer from invoice options and add notes as needed. I know this is confusing, but I hope it helps you make sense of it.