Post by Vision Rehab on May 22, 2024 9:47:29 GMT -6
We recently switched to Crystal and integrated with Global Payments/TSYS for payments. We've had two payments lost in the crystal system in the last week. It hadn't happened for the few months we were using it prior to last week, but starting a week or two ago, we had a patient pay like $1500 and the transaction went normally, I was able to print the weird receipt that pops up with the credit card terminal window, but I went back to the patient and when I came back to the computer, there was a spinning wheel and the payment was not recorded. I assumed it didn't go through and I called the patient to ask if she saw it on her credit card statement, which she did. I called TSYS and they said that the transaction was authorized and would go through normally. So everything went through but Crystal didn't record the payment at all. It happened a second time yesterday with another payment of around $400. We not have to double check after every payment that the payment was recorded by Crystal bc if we miss one we'll get into trouble trying to charge patients for things they've already paid for, not a good look. Is anyone else having this problem? is there a fix or an update coming that would resolve this?