We're also having issues setting up the DVI integration with Crystal. The Rx looks like it coming though okay now, but the lens parameters don't look right. For example if I order a Zeiss Choice 13 PAL in CR-39 Plastic with PureCoat AR., I would expect to have our names linked like this:
Zeiss Choice 13 PAL linked via description field to: ZEISS CHOICE 13
CR-39 linked via material field to: P
Clear linked via color field to: CLR
Zeis PureCoat linked via AR field to: PCT
But, when I put it through like this, the Lens style comes out as ZEISS CHOICE, but leaves off the 13, and the other fields just have parts of my original input, not the P, CLR, and PCT, that I assume DVI wants. Does anybody have advice on getting this to work right?
Just to update folks, Crystal called and showed me that I needed to put the billing code in when I put in the frame defaults. I had all the integrations set up under the DVI part of the Admin-integrations section, and my defaults were correct, but under Admin-Defaults-Frame Defaults, I hadn't put in billing codes. Looks like things are going to work better now that I have this triangle set up. Hope that helps if anybody else out there has the same problem. Would still like to hear if folks are having ongoing issues with the DVI connection because, reading over this thread, it looks like there have been some issues, and I'd like to see just how good I should be shooting for before I call it good. Thanks guys.