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Post by caitlin on May 6, 2015 21:31:32 GMT -6
Since the last update we've had issue with our RDC timing out and going to a frozen screen. If you wait a few minutes it will eventually wake up, but those few minutes are too long for our opticians who have been on the floor helping a patient for the last half hour, then need to check on something in the patient's screen while the patient is waiting. It is almost a daily complaint for them. Anyone else have this issue? Any way to fix?
Thanks!
Caitlin
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Post by erica on May 7, 2015 8:50:27 GMT -6
Hey Caitlin,
I'll check into this.
Thanks!
Erica
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charliedesmond
Junior Member
Medical office Technology Guru - As if that's possible.
Posts: 59 
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Post by charliedesmond on May 31, 2016 6:26:54 GMT -6
Caitlin, Are you on the cloud? I have an office that I manage IT for and it is happening to them as well. It doesn't always go to the black screen but is does lock up which I am assuming is related to when it does go black.
Also, If you don't mind me asking - who carries your internet connection (ISP - Like Time Warner Cable) - and what speed is your plan currently?
The office I am having issues with is on a hosted fiber network and we have been increasing the speeds thinking it would help but so far it has not.
How about anyone else?? The best way to solve these things is "community" involvement - the true crowd-sourcing! :-)
- - Charlie
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