We're just setting up our DVI link to the Frames order page. We're running into a lot of areas that we're having to "rework" making this process longer so far than printing out the order and faxing it to the lab (which we'd like to get away from)... not sure if these are settings within Crystal that need to be changed or questions for the DVI folks, but hoping we can get some help here with the number of error messages we see...
1) The PD auto populates to the Distance PD and the near PD is defaulting at 55?
2) The bridge measurement shows up in DBL, not Bridge
3) The frame material (ZYLO or MTL) never transfers right- which field in Crystal is that pointing to?
4) The ETYP never transfers right- which field in Crystal is that pointing to?
We use DVI REMO (and Vision Web) but primarily only to send the pt name and Rx over because of things like this. Not sure what ETYP is but I just called my optician and she confirmed the other three items you listed.
She also mentioned that she tried to do a job in DVI remo today and it opened up but nothing transferred and the fields were greyed out. That lab is mainly used for VSP jobs (which are entered through Eyefinity)and she doesn't remember if she has used DVI Remo since the update so I don't know if that is related to the new update or something on our end. Marcia
Post by peter@crystalpm on Apr 8, 2014 19:16:40 GMT -6
Can you leave a message on the tech support line with your phone number asking for me to call. They'll send it to me and we can go over it together. I want to see what its doing and hear what you expect it to do. I'm having a hard time conceptualizing it from these messages.
I've been working on getting DVI set up, and have run into some of the same problems and some different ones (see caitlin's DVI question thread). The problem I'm having now is getting the materials to go in correctly to DVI. For example regular CR-39 plastic should put a "P" in the material field on DVI, but to get this linkage set-up, there needs to be a billing code associated with CR-39 plastic as well as the DVI integration code. However, we don't bill for regular CR-39 plastic so I'm wondering if I should make a dummy charge that will mess up our invoice side, or leave it unlinked and mess up the orders side?
Also, I can't seem to get the Frame Defaults page to accept two billing codes for a particular material. For example in DVI Transitions/Trivex would be one code, but we have billing codes for both Transitions and Trivex, and I can't seem to get Crystal to attach both of them to the material that will go in on the DVI order as T53 (transitions/trivex)